Returns:

It is important to the return process that you review our policies and follow the instructions below.

1. All Returns and Exchanges must be arranged through our Customer Service Staff within 30 days after receipt of the product.
2. Customer Service will assign an Return Authorization Number (RA#). Please call 1-866-289-0262 OR complete this online Authorization Request. You must include this RA# on the shipping label of the returning package.
3. You will be responsible for paying the shipping costs for returning merchandise to us. If a returned item is lost or destroyed in transit, your account will not be credited for the return, and you will be responsible for obtaining reimbursement from the courier. Therefore, we strongly recommend that you purchase insurance from the courier for returned items.

• Please use UPS or FedEx as they will provide you with a tracking number so you can check the status of your return.

4. Refunds for returned items will have shipping costs incurred by Espresso Resource NW for transport from manufacturer to customer deducted.

• Please allow 10-15 business days for Espresso Resource NW to inspect your return and process your refund. You will receive an email notification with a copy of your credit transaction.
• Please be prompt with your return as your RA# expires 30 days after it is issued, so please contact us if you are not able to return within that time frame.