Recently I had the occasion to contact Espresso Resource NW (and Tom), for some help with my Gaggia Titanium machine. The culprit was me and not the machine, as I had somehow jammed the brew unit and could not get it out. Rather than force it, I called Espresso Resource and left a message. Very soon after, Tom called me and literally stayed on the phone and walked me through how to unscrew various pieces, use implements to "trick" the machine and resolve my issue and get my wonderful Titanium feeding me caffeine once again! Customer service is a very important aspect of any purchase, and I am here to tell you that these guys are A++ in terms of customer service and responsiveness. I am very happy that I purchased my machine from these guys so that 2+ years later when I needed help they are there to provide it! John (Gaggia Titanium and happy service customer)

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Espresso Resource NW, Your professional service, fast response and thorough knowledge is superb. Top notch information and customer service. Our Gaggia is back up and running perfectly! We are so happy to have found you and will highly recommend your services! Michele (Gaggia Classic)

 

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Thank you so much for taking the time to email me and for talking to me on the phone regarding the espresso machine. You were a big help. I actually ordered the machine online from your online store as soon as I hung up with you. I am looking forward to using my new machine and doing business with you in the future. Thank you, Rosanna (Saeco Magic de Luxe)

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So you will probably get some business from us - already people are asking where we got it - some not realizing what a financial investment it is......but we do have friends that will be able to afford it! You have been wonderful to work with - I so appreciate your willingness to "get it right" with my unit! I will sing your praises all over the place!   Pam

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THANK YOU! THANK YOU! THANK YOU!!!! I followed the advice on your web site and it worked like magic on my Spidem Trevi!!!! I truly appreciate your generous sharing of information. Come time that I need a new espresso maker (but truthfully, I hope that is a long way's off) I will be back. I'll also be directing my friends and co-workers to your web site as I continue to preach the ecstasy of owning a home espresso maker. Gratefully, Marc

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Thanks Tom - we really enjoy the machine - I can't believe the difference in pressure in the wand! It's great - it heats up the milk in record time and a ton of froth. We wouldn't have known about this option if it hadn't been for you so thanks again. Grace

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This is a GREAT espresso machine. We've had ours for almost 3 years; Espresso Resource NW did repair the machine when the boiler went, but still worth the price. Makes wonderful coffee!   Kathy (Solis Digital Master 5000 owner)

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I just want to tell you how delighted we were with your service. You got our Solis Palazzo working and looking like brand new! It has been 8 months now and we are still tickled to death with your repair! And we use our machine constantly--8-10 times a day when just the two of us are home. Bridget

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Thanks so much for fixing our machine. The machine is working just great, has all the right sounds, and is making lattes better than ever. We appreciate your good care. Joyce (Gaggia Syncrony Compact Digital owner) Lewiston, ID