Packing and Shipping Instructions |
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Shipping to Espresso Resource NW is the best solution for you. |
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You do not need to live in the Pacific Northwest to take advantage of our specialized espresso machine service - we can serve as your repair facility no matter where you are located in the country. |
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| If your Saeco, Gaggia or Spidem machine is under warranty, sending it to a non-certified local repair shop may result in further damage to your machine or voiding of the warranty. Therefore, it is essential to find an authorized service center, like Espresso Resource NW, in the event your machine should need maintenance during or after the warranty period. |
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Download and fill out the following form. Make sure to include it in the package when you ship it.
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If you don't have the original box or don't feel like you can package the machine yourself we recommend that you take it to a UPS-STORE and they will package it and take care of the shipment for you.
Keep your tracking number and track your packages arrival via UPS Tracking.
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Ship it to: |
Espresso Resource NW
10418 NE 41st Court
Vancouver, WA 98686
1-866-289-0262
Att: Tom Corkill |
Include any parts that you may want cleaned or serviced during the repair process.
Before shipping be sure to remove all water, grounds, and beans to prevent further damage to your machine.
To Drain: Turn the machine on and run steam through the wand. While steaming, remove the water tank. Allow the machine to steam for 1-2 minutes. Once the machine ceases to produce steam, or the water tank "Empty" signal comes on, immediately turn the power off. Now the machine is ready for shipment. |
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Knowing that Espresso Resource NW has been satisfying customers just like you for over 10 years should put you at rest.
Be prepared to be making coffee again soon!
Use your shippers tracking tools. We will contact you once we have examined and diagnosed the problem with your espresso machine.
Unless you have discovered a problem through the tracking system, please do not call to see how your machine is coming. This only slows down the process of having your machine worked on. | |
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Feel free to call us if we can be of any more assistance in the process.
1-866-289-0262 |
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